Cookies help us to provide you with a better customer experience when you browse our websites and allow us to improve and tailor the websites for you. For example, we keep track of the domains from which people visit and we also measure visitor activity on the websites. We use the information that we collect to measure the number of visitors to the different areas of our websites to improve website functionality and to ensure we can process and fulfil your orders.
If you wish to remove cookies placed on your device by our websites or stop our websites placing further cookies on your device you can do this at any time, learn how to do this below, in the Managing cookies section.
By visiting our website with your browser settings adjusted to allow cookies or using our app you are consenting to the use of non-essential cookies and acknowledging our use of essential cookies for the purposes outlined below in order to provide you with a fully functional, tailored shopping experience.
What is a cookie?
A cookie is a small text file which is downloaded and stored on your computer or mobile device by websites that you visit. Where cookie technology is not available, an anonymous identifier may be used. An anonymous identifier is a random string of characters used for the same purposes as a cookie.
Your browser accesses the cookie file only when you visit the website that generated it. This helps to ease your navigation by automatically logging you in and remembering things like your preferences and what’s in your shopping basket. Cookies allow websites like ours to deliver you a personalised shopping experience.
The information stored within any given cookie can only be accessed by the website that created it and cookies are limited to communicating only the information that you have disclosed to the site.Managing cookies: Enabling and Disabling
If cookies aren’t enabled on your computer, it will mean that your shopping experience on our website will be limited to browsing and researching; you won’t be able to add products to your basket or buy them. To enable and manage cookies, you can use your browser to do this. Each browser is different, so check the ‘Help’ menu of your particular browser (or your mobile phone’s handset manual) to learn how to change your cookie preferences.
We use the following types of cookie:
- Strictly necessary cookies. These are cookies that are required for the operation of our websites. They include, for example, cookies that enable you to log into secure areas of our websites or make purchases. We do not require your consent to place these cookies. Nevertheless, you may be able to block these cookies yourself on your device/ browser, but restricting these cookies is likely to mean that our websites will not work as you would expect and certain functionality may be inoperable.
- Functionality cookies. These are used to recognise you when you return to our websites. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
- Performance Cookies These cookies allow us to improve the functionality and experience of our site, these include third party cookies which collect information to help better tailor our advertising to your interests, preferences and past activity
- Targeting cookies. These cookies record your visit to our websites, the pages you have visited and the links you have followed. This information will be used by us and third parties to make our websites and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose but only if you consent to such sharing.
- Social Website/Re-marketing Cookies. So you can easily “Like” or share our content, we have included sharing buttons on our websites for certain social media sites such as Facebook and Twitter. These cookies are set by the third party social media sites to which they relate, including:
- Periscope; and
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We use Google Analytics to collect information about visitor behaviour on our website. Google Analytics stores information about what pages you visit, how long you are on the site, how you arrived and what you interact with. We use this information to tailor your online experience, so that it is relevant and bespoke to you. Adverts based on this information are displayed across the internet by third parties, including Google.
Google uses cross-device functionality to display information to you across your digital devices. If you have chosen to enable Google to associate your web and app browsing history with your Google account, Google uses this data from signed-in users, together with our Google Analytics data, to ensure you only see content and adverts relevant to you and your online experience.
You can opt out and control the display of adverts by visiting the Google Ad Settings page – https://www.google.com/settings/ads
If you do not wish to allow the use of Google Analytics cookies at all, Google provides an opt-out plug-in for most common website browsers – https://tools.google.com/dlpage/gaoptout
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We use Hotjar on some pages of the website to track how visitors interact with them, we can then use this information to improve the design and layout of these pages for a better user experience.
More information about Hotjar’s privacy practices, including how to Opt-out can be found at https://www.hotjar.com/legal/policies/privacy.
Sharing with social networks
If you use the buttons that allow you to share products and content with your friends via social networks like Twitter and Facebook, these companies may set a cookie on your computer memory. Find out more about these here:
Changes to this cookies policy and more information
Any changes to this [cookies policy] in the future will be posted on this page and we will take all measures necessary to communicate any changes to this [cookies policy] to you. Please check back frequently to see any updates or changes to this [cookies policy]. We will also bring your attention to such changes by updating our cookie banner/ pop-up.
This policy was last reviewed and updated: May 2018